What is the difference between brand name drugs and generic drugs?
The main difference between brand name drugs and generic drugs is the name of the drug and the price. A generic name of the medicine is the active ingredient itself, while the brand name is given by the manufacturer for marketing and advertising purposes. Usually, the brand names are easy and simply spelled, while generic names are more complicated and hard to remember. When it comes to the price of the medication, there is the big difference between brand name and generic drugs. The manufacturers of the brand name medications invest in the medicine's development, research, packaging and costly promotion. As a result, we happen to pay more for the brand name medicines. Generic drug companies do not invest significantly in advertising and marketing the product, therefore, they are able to sell their generic medicines at lower prices. On average, a generic drug cost is 30% to 80% lower than the cost of brand name counterpart. At DrugSupplier.Net online pharmacy, there are reasonably reduced prices on both generic and brand name medications.

Are generic drugs as safe and effective as brand name drugs?
According to the US Food and Drug Administration (FDA), generic drugs are as safe and effective as their brand name versions. FDA requires generic drugs to have the same active ingredient, dosage form, route of administration and clinical effectiveness as the brand name drugs.

Can I make an order by phone?
To ensure our customer's 100% confidentiality, DrugSupplier.Net online drug store does not accept payments over the phone. According to our online pharmacy Privacy Policy, the customers are the only ones who may type in, and submit the credit card information. All the orders must be made directly via DrugSupplier.Net website.

What forms of payment do you accept?
At DrugSupplier.Net online pharmacy, we accept Visa, American Express, JCB credit cards and payments via bank account. We do not accept Paypal or Western Union payments.

How much do you charge for a doctor's consultation to write a prescription?
The customers will not be requested to provide payment for a doctor's counsel. The doctor's consultation is free of charge at DrugSupplier.Net.

Why can't I order more than 1 medication at once?
Our online drug store does not have a shopping cart where you would collect your medicines. Every time upon paying you need to fill in an order form. If you place more than one order within 24 hours, the medications can be combined, and you are charged one shipping fee (if it is a standard delivery method). By using this option, the medication costs are not summed up, and you do not qualify for free shipping for the next purchase.

When do I get my order?
Once payment is submitted at DrugSupplier.Net, the order is under the "Pending" status. After the doctor reviews and approves the prescription, the status changes to "Approved". The orders are handled and shipped out within 1-2 business days. Packages sent via express mail are delivered within 5-9 business days. The delivery time frame for orders shipped with regular mail is up to 16 business days. Second day delivery is not available.

How can I track the number of my order?
Regular Air Mail orders cannot be tracked. The reference number of these orders does not display the exact location of the orders in transit. Fast Mail Service orders can be tracked online. The tracking number presents the step by step delivery process. You maytrack the orders online if only logged into your account.

How will the package arrive? Will people be able to tell its contents?
There is no label on the order indicating neither the content nor the costs of your DrugSupplier.Net order. For privacy reasons, we ship the orders in plain packages.

How do I get a discount?
All customers that have made their first purchase with us get 20% free bonus pills for the further purchase. The discount is offered after the status of the order indicates "Shipped".

What should I do if I don't receive my order on time?
Customs procedures may delay the delivery time. In case you do not receive your order on time, please contact our online pharmacy customer service at 1-800-775-4570, or write us an e-mail specifying the issue. We are loyal to our customer and we will reship the same order within 2 business days at no charge.

What should I do if I did not get payment confirmation?
The payment confirmations are always sent to the customers via e-mail. The reason you could not be getting the confirmations from DrugSupplier.Net is the anti-spam security of your e-mail provider. You have to either have it fixed with them, or check the status of your order on our site in your private zone. In case you encounter additional difficulties, please feel free to contact our customer service.

What should I do if the processor declined my payment?
If you encounter any problem while submitting a payment, please contact your credit card issuing bank, they will provide you with the reason and assist you.

What should I do if I have made an order but changed my mind?
In such cases we issue a full refund. To assist you in the matter, please contact our customer support.

Can you ship to my country?
When proceeding to checkout, DrugSupplier.Net system will display all the countries we ship to.

Will you accept my insurance?
Since we are unable to process a claim directly with your insurance company, please check with your insurer before ordering.